This agreement covers all subscribers to Smart Life programs and services and its websites owned and operated by it, and simply using these programs or services means agreeing to what is in this agreement and any update or change that occurs in it and will be published in its place.
Please read this agreement before subscribing to any of our programs and services, as subscribing means agreeing to the terms and conditions contained therein. If you do not agree to any of the terms and conditions contained in this agreement or any updated versions thereof, you must not use any of our programs and services and we confirm that these The agreement between you and Smart Life is limited only to the terms and conditions mentioned in this agreement.
General terms and definitions:
Smart Life Company for Communications and Information Technology, referred to later in this agreement as Smart Life , Smart Life, the Service Provider, or us, is an existing company that operates within the Kingdom of Saudi Arabia in accordance with the laws of the Kingdom of Saudi Arabia. It provides its programs and services to its customers inside and outside the Kingdom, either directly or through agents. And authorized distributors.
The system, program, site, application or service all refer to the service or services that the company provides to its customers according to the agreement and includes, but is not limited to:
– The accounting program with its various packages
– Personnel Affairs Program
– Task management program
– Point of sale application
– Electronic menu application
The subscriber or customer is the individual or entity who has the right to use the service in accordance with the terms and conditions stipulated here or in special contracts and agreements with him – if any – whether it is an individual, a commercial, governmental or non-profit entity.
The user is the one who has access to the service based on the subscriber giving him a user name and password, directly or indirectly.
Subscription or account is the creation of a special account for the subscriber on the program or service so that he can use it.
Optional services are any additional service that the customer may request or be provided to, such as training, technical support, auditing, analysis, and consulting services.
An accountant is a person qualified to practice the accounting profession.
The website refers to the service provider’s pages, including the company’s official website and systems websites.
The visitor or visitors is the one who browses the site, whether he is a subscriber or not.
It starts from paying the agreed-upon fees for the service and acknowledging the content of this agreement, and it remains in effect as long as the subscriber commits to paying the subscription fees agreed upon or mentioned in his account details. In the event of a breach of the terms of this agreement, the service provider has the right to cancel the subscription and delete the subscriber’s data.
Payment and renewal:
Payment for the service is made in advance, whether the service is a regular subscription or an optional service that is paid once upon request, such as training.
Subscription renewal must be paid before the end of the current subscription, and the company has the right to collect the amounts it has through the channels and methods it deems appropriate, whether through manual collection or through electronic payments. All amounts paid to the company in advance are considered non-refundable or non-refundable once the account is created or the service is provided.
Unless the subscriber formally notifies the service provider via technical support or mail before the end of the current subscription period of his desire to cancel the subscription or the service, the subscription will be automatically renewed and the service provider has the right to collect the subscription fees.
The subscriber must take security precautions to prevent access to the service by unauthorized persons. This includes not sharing the login link, user names, and passwords with anyone, as the service provider does not guarantee any harm due to the subscriber not taking the necessary precautions to protect his login information.
The subscriber must not attempt to illegally enter the system or service, copy, modify, leak its data, change its designs, damage it, modify it, occupy its address, obstruct access to it, confuse it, or disable it.
The subscriber acknowledges his full knowledge that all services and programs provided by the service provider are cloud programs that require a permanent connection to the Internet. He is aware that the service provider’s provision of auxiliary tools such as mobile applications or computer programs is never a substitute for an Internet connection, and the service provider does not bear any consequences resulting from working without the Internet. By any means or form.
During the subscription period: The service provider provides technical support to the subscriber through the channels that the service provider deems appropriate, such as the chat system, mail, call, or field visits, if the subscriber requests this and pays its cost.
The subscriber agrees that the service provider will carry out the necessary maintenance when he needs it, whether for upgrading, launching a new version, adding new features, backing up, filling security gaps if any, or for any justification that the service provider deems appropriate. What may accompany this is a change in the system or its downtime for a period not exceeding 48 hours throughout the year. If the total downtime exceeds 48 hours, the subscriber has the right to claim compensation for what exceeds 48 hours.
The subscriber acknowledges his agreement that if he stops using the service, whether due to his request or due to stopping payment of subscription fees, the service provider has the right to stop and delete all services for the subscriber and the resulting data and information without any notice or guarantees of recovery.
Violations of intellectual property laws:
The Service Provider respects property rights and requires everyone to respect those rights. If the subscriber discovers that there is content related to him that violates intellectual property laws, he may send a notification to the service provider, and the service provider will respond by removing the content or any link that leads to it within the system.
This agreement does not transfer to the subscriber or others by the service provider any intellectual property rights related to the service provider or any third party, as the service provider reserves its rights therein.
The name, domains, logos, graphics and registered trademarks of the service provider or other parties, including agents and distributors of programs and services, are the rights of their respective owners. The use of the service by the subscriber does not give the right or license to reproduce or use any of the service provider’s trademarks.
THE SERVICE IS PROVIDED “AS IS” AND THE SERVICE PROVIDER AND ITS SUPPLIERS MAKE NO EXPRESS OR IMPLIED WARRANTIES FOR PERFORMANCE RESULTING FROM USE OF THE SERVICE, INCLUDING WITHOUT LIMITATION, QUALITY, FITNESS FOR ANY PARTICULAR PURPOSE, INTEGRITY, NON-INTERRUPTION, OR DAMAGE OR LOSS OF DATA. The Provider is also not responsible for any loss or damage to the subscriber or any third party caused by the service or the site under this agreement or any direct, indirect, special, incidental or consequential damages whether based on this agreement or on any other legal theory arising from Use the Service or act under this Agreement.
The Subscriber agrees not to harm – including psychological harm – the Service Provider or its property, its contractors, licensors, directors, employees, representatives, agents or distributors and shall bear all costs of claims and expenses incurred in the event of proof of damage and breach of the Agreement, including lawyer’s charge.
The agreement is non-transferable:
This Agreement is exclusive to the Subscriber and the Subscriber must not assign or transfer any rights or obligations under this Agreement to any third party.
The service provider has the right, as it deems appropriate, to modify or replace any part of this agreement, and it is the responsibility of the subscriber to review any updates to this agreement periodically, as the provider will publish those changes on the terms and conditions page in the terms and conditions page in the account. The subscriber and/or the location of the provider or service. The subscriber’s continued use or use of the service constitutes implicit acceptance of the amendments. The service provider may, in the future, add some additional features and features to the site or the service itself, such as new functions, tools, content, or reports. All such features and features are subject to the terms and conditions contained in this Agreement.
Termination of the agreement:
If the subscriber wishes to stop the service, he can do so simply by not paying the subscription or informing the service provider directly through the approved communication channels with the service provider, including the chat system. In this case, the subscriber’s account will be suspended and his data will be erased. The service provider also has the right to inform the subscriber of stopping the service and give him a maximum of one month to copy his data without giving reasons. All provisions of the Contract which by their nature survive termination of the Agreement include but are not limited to indemnities, warranties and disclaimers.
With regard to the service, the service provider is keen to respect the privacy of the subscriber and all his data that he entered while using the service and not to enter his account, view it, or copy the data he entered except upon his request for the purpose of facilitating his work, training him, or providing a service to him.
With regard to websites, the service provider collects data that browsers usually send, such as browser type, preferred language, type of operating system, and time and date of the request, for the purpose of knowing how visitors interact with the website, in addition to publishing general summary statistics about usage that are not linked to any specific person.
The service provider records the Internet addresses of visitors, which may identify them, but does not disclose them except as stated in the rest of the article below.
The service provider maintains the necessary data to subscribe to the service, which the subscriber enters during the registration process, such as the subscriber’s name, email, contact and payment information, or other data. The service provider can inform the relevant stakeholders of the service provider, whether employees, contractors, or affiliated organizations, who need that data in order to process it on behalf of the service provider. Service or providing the required service to the subscriber. Some employees, contractors or affiliated organizations may be outside the subscriber’s or visitor’s country and using the service means accepting the transfer of that data abroad. The service provider will not rent or sell any visitor or subscriber data to any party except as mentioned above or in compliance with a judicial order or official government order.
The service provider reserves the right to study and analyze the subscriber’s data, inputs, method of use and behavior in the system and use that in planning and development processes.
The service provider reserves the right to send emails to the subscriber from time to time in order to inform him of new features or important information related to the service, the site, or the service provider, or to request his opinions about the service. The service provider also reserves the right to publish some of its responses or inquiries received regarding the service or site (such as technical support requests) for the purpose of assisting the rest of the subscribers after removing all information that might lead to identifying the subscriber.
If the service provider or parts of its business are acquired by a third party (another company, for example), the information of subscribers or visitors is considered an asset that is transferred to the third party. Subscriber acknowledges that this is possible and that third parties may use Subscriber information as stated in this Agreement.
In the event of the provider’s bankruptcy or exit from the market, the service provider is obligated to give the subscriber the authority to access the service in order to copy his data and arrange his work for a full month from the date of bankruptcy or exit.
If this service is requested, the training sessions will be scheduled according to what the service provider sees fit in coordination with the subscriber. The subscriber agrees that if he is unable to attend the training session at the agreed upon time, he must inform the service provider of the request to change the training date twenty-four hours before the agreed upon time. At the very least, if the participant does not adhere to the specified time, the appointment will be counted among the training sessions that have been completed.
The field visit service may not be available at the customer’s headquarters or the subscriber’s area, and the service provider is not required to provide training in geographical locations outside its coverage.
Disputes or claims for violation of this Agreement will be resolved in accordance with the laws in force in the Kingdom of Saudi Arabia.